FAQ
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I have a question or complaint about my order
We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its de...
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What are the payment methods processing times?
Payment method Processing time* iDEAL Status is updated directly after payment. Payment is guaranteed. Payout is on average don...
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How do I activate payment methods in my account?
You can easily activate payment methods in your account by following these steps. Go to the settings of your website profile in your ...
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I don’t have enough funds in my account for a refund. What do I do?
When you give a refund to a customer, this amount is taken from the available balance in your Mollie account. If your available balan...
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How do I refund a payment to one of my consumers?
How do I refund a payment to one of my consumers? You can issue a refund directly from your Mollie Dashboard. This is possible for...
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When will I get paid
When will I be paid? With Mollie, you decide when you receive your money. You can change the payout date and frequency in your Mol...
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How do I adopt a multi-balance setup for my Mollie account
In your Mollie account, you can create additional balances to manage your revenue streams more effectively. If you have multiple Moll...
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How do I change my notifications settings?
We send you notifications and updates about your account through three channels: Notification centre Email Push notifications from ...
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I have a question or complaint about my order
We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its de...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Cen...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's ...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You c...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections ...