General

FAQ

I have a question or complaint about my order
We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its de...
What are the payment methods processing times?
Payment method Processing time* iDEAL Status is updated directly after payment. Payment is guaranteed. Payout is on average don...
How do I activate payment methods in my account?
You can easily activate payment methods in your account by following these steps. Go to the settings of your website profile in your ...
I don’t have enough funds in my account for a refund. What do I do?
When you give a refund to a customer, this amount is taken from the available balance in your Mollie account. If your available balan...
How do I refund a payment to one of my consumers?
How do I refund a payment to one of my consumers? You can issue a refund directly from your Mollie Dashboard. This is possible for...
When will I get paid
When will I be paid? With Mollie, you decide when you receive your money. You can change the payout date and frequency in your Mol...

Sample article: Stellar Skyonomy refund policies
All Stellar Skyonomy merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have i...
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