Shopware 6 App: Troubleshooting checklist

In general, the Mollie app works without problems after installation and setup. This page contains some issues that can arise, as well as links to their troubleshooting procedures.

Customers get errors in the checkout

When customers receive an error in the checkout, there might be an issue with the Mollie app.

You can try the following steps to solve the issue.

• Check the log files for error messages

• Enable debugging to see the full error message

• If the error is caused by a failed connection, restore your connection to Mollie.

Payment methods are missing from the checkout

If there are payment methods missing from your checkout, try the following troubleshooting steps.

• Restore your connection to Mollie.

• Activate payment methods in your Mollie account.

• Check whether the payment method's customisation settings have an impact on their visibility.

• Check whether the payment method's localisation settings have an impact on their visibility.

• Check whether the payment method has been added to your sales channel(s).

Orders show an open status

In Shopware 6, an order might have an additional open status in the transaction history before it transitioned to the target order state. This is because Shopware 6 order states can have dependencies on each other↗. For example, an order that's complete can only go back into in process after transitioning to open.

The Mollie app handles these transitions automatically, which means you don't need to take action when this happens.

Read more

• Diagnose issues

• Solve common problems

• Troubleshooting in Shopware 6↗