1. MOLLIE TEST - OPS testing
  2. Paligo
  3. Pre-built integrations
  4. Mollie for Shopware
  5. Mollie App for Shopware 6
  6. Shopware 6: Troubleshoot

Shopware 6 App: Diagnose issues

You can use various sources of information to diagnose problems that you're experiencing.

  • Log files contain a history of all activity between the Mollie app and Shopware 6.

  • Status update notifications inform you whether payments were processed successfully.

  • Webhook notifications inform you whether Mollie can successfully communicate with Shopware 6.

  • You can check whether your API keys are correct in the app.

Based on the information provided in these resources, you can determine a root cause for your problem to understand which troubleshooting steps to take.

Check status updates

Mollie sends status updates to inform Shopware 6 of a payment or order's progress.

Tip

You can customise the status mapping between Shopware 6 and Mollie.

Shopware 6 only shows its own statuses. You can cross-check those with an order or payment status in your Mollie Dashboard to make sure they're updating correctly in Shopware 6.

  1. Check the Shopware 6 payment status.

  2. Check the Mollie status:

    1. Log in to your Mollie Dashboard.

    2. Go to Transactions > Payments.

    3. Search for the payment or order and check the status in the Status column.

  3. Compare the Shopware 6 and Mollie statuses to make sure they correspond.

Check the release notes

You can refer to our release notes to check whether your problem was already fixed in a newer version of the app.

Important

Before updating Mollie App for Shopware 6, check the to see whether it works with your Shopware 6 version. Otherwise, you might experience compatibility issues with Shopware 6 or other third-party apps.

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