plentymarkets: Solve common problems

In general, the Mollie plugin works without problems after installation and setup. If you experience issues, there are a number of steps that you can take.

Restore the connection

Mollie connects to plentymarkets through API keys. A failed connection can result in issues, such as unprocessed payments, unavailable payment methods, or incorrect payment statuses.

To restore the connection, follow the procedure described in Connect to Mollie.

Activate payment methods

Your checkout displays the payment methods that you enabled in the plugin settings, which it takes from your Mollie account.

Important

Some payment methods require Mollie's approval before they're available in your Mollie account.

If your account has been approved but there are still payment methods missing in your Mollie Dashboard, contact support.

1. Log in to plentymarkets.

2. Go to Settings > Website profiles.

3. Click Payment methods under the website profile.

4. Use the toggles to activate your payment methods.

   A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

After activating your payment methods, you can add them to your checkout.

Enable debugging

plentymarkets automatically logs errors and alerts, as well as critical events and emergencies. If you also want to log informational messages, debug information, notifications or warnings, activate optional logging↗.

Reactivate the plugin

In some cases, it helps to deactivate and reactivate the plugin. This resets the plugin without losing your configuration settings.

1. Return to your plentymarkets system and click Plugins.

2. In the drop-down, select Plugin set overview.

3. Select the plugin set.

4. Next to Mollie, toggle off Active.

5. Select Deploy plugin set.

6. Next to Mollie, toggle on Active.

7. Select Deploy plugin set.

Reinstall the plugin

In some cases, the best option to solve problems is to uninstall and reinstall the plugin.

1. Return to your plentymarkets system and click Plugins.

2. In the drop-down, select Plugin set overview.

3. Select the plugin set.

4. Next to Mollie, click the menu icon in the Actions column.

5. Click Delete plugin.

6. In the confirmation field, enter DELETE.

7. Click Delete.

8. Install Mollie.

Contact support

In case you're still experiencing problems or have questions, you can contact plentymarkets support↗.

Note

The forum is open to all forum users and should not contain sensitive information.

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