1. MOLLIE TEST - OPS testing
  2. Paligo
  3. Pre-built integrations
  4. Mollie for plentymarkets
  5. plentymarkets: Troubleshoot

plentymarkets: Diagnose issues

You can use various sources of information to diagnose problems that you're experiencing.

  • Log files contain a history of all activity between the Mollie plugin and plentymarkets.

  • Status update notifications inform you whether payments were processed successfully.

  • You can check whether your API keys are correct in the plugin.

Based on the information provided in these resources, you can determine a root cause for your problem to understand which troubleshooting steps to take.

Get the log files

All activity that takes place is logged by plentymarkets. You can use the logs to diagnose the cause of a problem.

plentymarkets automatically logs errors and alerts, as well as critical events and emergencies. If you also want to log informational messages, debug information, notifications or warnings, activate optional logging↗.

The information provided in the plentymarkets data log↗ can help you to understand which troubleshooting steps to take.We recommend that you share them with us whenever you contact support for assistance.

Notice

Log files are automatically deleted after four weeks.

Check status updates

Mollie sends status updates to inform plentymarkets of a payment's progress.

plentymarkets also applies a default status to payments, which are automatically mapped to a corresponding Mollie status.

plentymarkets only shows its own statuses. You can cross-check those with a payment status in your Mollie Dashboard to make sure they are updating correctly in plentymarkets.

  1. Check the plentymarkets payment status.

  2. Check the Mollie status:

    1. Log in to your Mollie Dashboard.

    2. Go to Transactions > Payments.

    3. Search for the payment or order and check the status in the Status column.

  3. Compare the plentymarkets and Mollie statuses to make sure they correspond.

If the statuses don't match, contact plentymarkets through its forum↗.

Check the API keys

Mollie connects to plentymarkets through API keys. A failed connection can result in issues, such as unprocessed payments, unavailable payment methods, or incorrect payment statuses.

To rule out that API keys are causing the problem, you can try to restore the connection.

Check the release notes

To check whether your problem has already been fixed in a newer version of the plugin, refer to the changelog on the plentyMarketplace Mollie page↗.

Important

Before updating Mollie for plentymarkets, check the to see whether it works with your plentymarkets version. Otherwise, you might experience compatibility issues with plentymarkets or other third-party plugins.

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