Shopify: Solve common problems

In general, Mollie payment methods work without problems after setup. However, there are a number of steps that you can take if you experience issues.

Restore the connection

Mollie connects to Shopify via OAuth. A failed connection can result in common issues, such as unprocessed payments, unavailable payment methods, or incorrect payment statuses.

1. Log in to Shopify.

2. Select Settings.

3. Select Payments.

4. Scroll down to the payment method and select Manage.

5. On the payment method's settings page, click Manage.

6. Select the relevant Mollie website profile id from the drop-down.

7. Click Select profile.

Activate payment methods

Your checkout displays the payment methods that you connected to in your settings. To be able to use these payment methods, they have to be activated in your Mollie account.

Important

Some payment methods require Mollie's approval before they're available in your Mollie account.

If your account has been approved but there are still payment methods missing in your Mollie Dashboard, contact support.

1. Log in to Shopify.

2. Go to Settings > Website profiles.

3. Click Payment methods under the website profile.

4. Use the toggles to activate your payment methods.

   A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

After activating your payment methods, you can add them to your checkout.

Contact support

In case you're still experiencing problems or have questions, you can contact support.

1. Log in to Shopify.

2. Select Settings.

3. Select Payments.

4. Scroll down to the payment method and select Manage.

5. Click Contact Mollie - [payment method].

6. Provide a clear description of the problem or your request using 30 characters or more.

7. Click Send message.