WooCommerce: Solve common problems

In general, the Mollie plugin works without problems after installation and setup. If you experience issues, there are a number of steps that you can take.

Restore the connection

Mollie connects to WooCommerce through API keys. A failed connection can result in issues, such as unprocessed payments, unavailable payment methods, or incorrect payment statuses.

The last four items are system administrator tasks.

• Make sure that your Mollie API keys are correct.

• Make sure that external connections to https://api.mollie.com are not blocked by a site- or server firewall.

• Make sure that SSL v3 is disabled on your server.

• Make sure your server is up to date and that the latest security patches have been installed.

• If applicable, ask the organisation hosting your server to send a cURL request to port 443 on api.mollie.com via PHP.

Activate payment methods

Your checkout displays the payment methods that you enabled in WooCommerce dashboard and its Sales Channels. You can only enable payment methods that are active in your Mollie account.

Note

If payment methods are unavailable on the Mollie Settings page, this usually has one of the following causes:

• Syncing with your Mollie account has failed. You can solve this by clicking refresh.

  

• Some payment methods only become available after your Mollie account has been approved.

  If your account has been approved but there are still payment methods missing in your Mollie Dashboard, contact support.

1. Log in to WooCommerce.

2. Go to Settings > Website profiles.

3. Click Payment methods under the website profile.

4. Use the toggles to activate your payment methods.

   A blue toggle indicates that the payment method is active. A yellow toggle indicates that it's pending Mollie's approval.

After activating your payment methods, you can add them to your checkout.

Enable debugging

1. Log in to WooCommerce.

2. Go to WooCommerce > Settings.

3. Select the Mollie Settings tab.

4. Scroll down to Debug log and select the checkbox.

5. Select Save changes.

Reactivate the plugin

In some cases, it helps to deactivate and reactivate the plugin. This resets the plugin without losing your configuration settings.

1. Log in to WooCommerce.

2. Click My Sites

3. Click the name of the relevant network site.

4. Click Plugins.

5. Scroll down to Mollie for WooCommerce and click Deactivate.

6. Click Reactivate.

Reinstall the plugin

In some cases, the best option to solve problems is to uninstall and reinstall the plugin.

1. Log in to WooCommerce.

2. Go to My Sites > Network Admin > Plugins.

3. Scroll down to Mollie for WooCommerce and click Delete.

   If the Delete option is unavailable, Mollie for WooCommerce is still active in the settings of at least one of your network sites.

4. Reinstall Mollie for WooCommerce.

Change your Mollie for WooCommerce version

There may be conflicts between Mollie for WooCommerce and third-party plugins. Try changing your version of Mollie for WooCommerce to an earlier or later release to solve the issue.

Contact support

In case you're still experiencing problems or have questions, you can contact support.

When you contact our support team, make sure you provide the following information:

• A clear description of the problem or your request.

  If possible, include an example and the steps taken to reproduce the problem.

• Your Mollie plugin version.

• Your WooCommerce version.

• The logs, which can provide our team with additional information.

Important

Mollie can only provide support for its plugin when it runs using the default code provided in the source files.

Read more

• Troubleshooting checklist

• Diagnose issues