PrestaShop: Give refunds

In PrestaShop, you can give customers a full or partial refund for their orders.

Refund a specific amount

When customers paid for their order with a payment method that used the Payments API, you can specify the refund amount.

1. Log in to PrestaShop.

2. Select Orders > Orders in the left navigation panel.

3. Select View in the order line.

4. Scroll down to the Mollie pane.

   Important

   Always process refunds from the Mollie pane for payments through Mollie . If you process refunds through the PrestaShop refund functionality, Mollie won't be notified of the status change.

   • For a full refund, select Refund order and confirm when prompted.

   • For a partial refund, enter the desired amount and confirm when prompted.

Refund order items

When customers paid for their order with a payment method that used the Orders API, you can cancel payment for individual the order line items or for the full order.

1. Log in to PrestaShop.

2. Select Orders > Orders in the left navigation panel.

3. Select View in the order line.

4. Scroll down to the Mollie pane.

   Important

   Always process refunds from the Mollie pane for payments through Mollie . If you process refunds through the PrestaShop refund functionality, Mollie won't be notified of the status change.

   • For a full refund, click Refund all and confirm in the dialog.

   • For a partial refund, click and select Refund from the context menu. Specify the number of items and confirm in the dialog.

Read more

• Select an API method