Salesforce Commerce Cloud: Send shipments

When customers have paid for their order with a payment method that uses the Orders API, you can ship the order items.

To find the API method that was used for an order, log into Salesforce Business Manager and go to Merchant Tools > Ordering > Orders > [order number] > Attributes.

Once orders have been marked as shipped, that Mollie can settle the payment in your Mollie account.

Note

Klarna payment methods require that orders are marked as shipped before settling the payment in your Mollie account.

What you need to do in advance

• Make sure that the relevant Salesforce Commerce Cloud customer service roles have been assigned the Ship order order permission.

• You can only send payment requests for orders that are Open, New, Completed.

1. Log in to Salesforce Commerce Cloud Business Manager.

2. Open Select a site, and select a site from the list.

3. Go to Merchant Tools > Ordering > Customer Service Center.

4. Find the order and open it.

5. In the More drop-down, select Send shipment.

6. Click Send to send the whole order or individual order items.

Read more

• Select an API method