Salesforce Commerce Cloud: Understand Mollie statuses

When customers buy something from your storefront site, Mollie automatically creates a payment for the order and assigns it a status to indicate its progress. For example, paid, shipping, or expired.

A payment can go through different Mollie statuses depending on the payment method that the customer used, as it defines whether Mollie creates the payment through the Payments API or the Orders API.

Mollie also has statuses for payment processing steps that can take place after a payment was completed, such as refunded.

Mollie-Salesforce Commerce Cloud status mapping

The order management area of your Salesforce Commerce Cloud Salesforce Business Manager has its own statuses to indicate an order's progress. The Mollie plugin automatically translates Mollie payment statuses into Salesforce Commerce Cloud statuses to make sure that payments are processed properly.

Salesforce Commerce Cloud order status	Salesforce Commerce Cloud payment status	Salesforce Commerce Cloud shipping status	Mollie order status	Mollie payment status
Open	n/a	n/a	n/a	Open
Created	n/a	n/a	Created	n/a
n/a	Not paid	n/a	Pending	Pending
n/a	Part paid	n/a	Authorised	Authorised
n/a	Paid	n/a	Paid	Paid
n/a	Paid	Part shipped	Shipping	n/a
Completed	Paid	Shipped	Completed	n/a
Cancelled	Not paid	n/a	Expired	Expired
Cancelled	Not paid	n/a	Cancelled	Cancelled
Failed	Not paid	n/a	n/a	Failed

Note

If payment is successful but an order fails for some other reason, the order's status is set to Complete.

Read more

• Payment status changes

• Order status changes

• Select an API method

• View order statuses

• View payment statuses