1. MOLLIE TEST - OPS testing
  2. Paligo
  3. Pre-built integrations
  4. Mollie for Gambio
  5. Gambio: Troubleshoot

Gambio: Diagnose issues

You can use various sources of information to diagnose problems that you're experiencing.

  • Log files contain a history of all activity between the Mollie module and Gambio.

  • Status update notifications inform you whether payments were processed successfully.

  • You can check the release notes to see whether your issue is known to us.

Based on the information provided in these resources, you can determine a root cause for your problem to understand which troubleshooting steps to take.

Get the log files

There are two types of log files that can give you insight into the root cause of a problem:

  • Mollie log files

  • Gambio log files.

  1. To access the mollie log file:

    1. Open your FTP client and log in to your Gambio web server.

    2. Go to [path_to_gambio_installation]/logfiles.

  2. To access admin and php-error-handler log files:

    1. Log in to Gambio.

    2. Go to Toolkit icon-wrench.png > Show logs.

The information provided in the logs should help you to understand which troubleshooting steps to take. We recommend that you share them with us whenever you contact support for assistance.

Check status updates

Mollie sends status updates to inform Gambio of a payment or order's progress.

Tip

You can customise the status mapping between Gambio and Mollie.

Gambio only shows its own statuses. You can cross-check those with an order or payment status in your Mollie Dashboard to make sure they're updating correctly in Gambio.

  1. Check the Gambio status

  2. Check the Mollie status:

    1. Log in to your Mollie Dashboard.

    2. Go to Transactions > Payments.

    3. Search for the payment or order and check the status in the Status column.

  3. Compare the Gambio and Mollie statuses to make sure they correspond.

If the statuses don't match, try the troubleshooting options listed in Payments aren't processing properly.

Check Mollie webhook notifications

Mollie sends webhooks to Gambio, triggering it to pull payment and order updates from Mollie.

The Mollie module stores webhook notifications so that you can check whether they work properly.

  1. Log in to Gambio.

  2. Go to Modules icon-puzzle-piece.png > Modules-Center.

  3. Select Mollie from the module list.

  4. Select Edit.

  5. Scroll down to Notifications.

If the webhook notification states that the call was unsuccessful, try the troubleshooting steps in Payments aren't processing properly..

Check the API keys

Mollie connects to Gambio through API keys. A failed connection can result in issues, such as unprocessed payments, unavailable payment methods, or incorrect payment statuses.

You can check whether your API keys are correct in the module.

  1. Go to Modules icon-puzzle-piece.png > Modules-Center.

  2. Select Mollie from the module list.

  3. Select Edit.

  4. Click Verify token.

    You see a message telling you whether or not your API keys are correct.

If the API keys are incorrect, you can try to restore the connection.

Check the release notes

You can refer to our release notes to check whether your problem was fixed in a newer version of the module.

Important

Before updating the module, check the release notes to see whether it works with your Gambio version. Otherwise, you might experience compatibility issues with Gambio or other third-party modules.

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